VELUTO EG — Shipping Policy

Last updated: August 2026

At VELUTO EG, every order is carefully prepared and delivered with attention to quality and safety. Because our products are furniture pieces, delivery and installation may require additional handling and coordination.

1. Order Processing

Most VELUTO EG furniture is made to order or prepared specifically for your purchase.

Orders will be processed according to the estimated production and preparation time communicated at the time of purchase.

Production times may vary depending on the product, materials, customization, and current order volume.

We will contact you when your order is ready to arrange delivery.

2. Delivery

We currently offer delivery within Egypt.

Delivery dates and estimated delivery times depend on the customer's location, product availability, production time, and delivery schedule.

Before delivery, our team or delivery partner may contact you to confirm the delivery date and time.

Please ensure that the delivery address and contact information provided at checkout are accurate.

3. Delivery Fees

Delivery fees may vary depending on the delivery location, product size, quantity, and installation requirements.

Any applicable delivery or installation charges will be communicated before the order is confirmed or displayed during checkout where applicable.

4. Installation

Where installation is included with your order, our delivery team will coordinate the installation at the agreed delivery time.

Customers are responsible for ensuring that the delivery location is accessible and suitable for the furniture.

Please make sure that doors, elevators, stairways, entrances, and other access points are large enough to accommodate the ordered furniture.

Additional costs may apply if special equipment, additional labor, or unusual access requirements are necessary.

5. Delivery Delays

While we do our best to meet the estimated delivery time, delays may occasionally occur due to production requirements, transportation conditions, weather, holidays, unexpected circumstances, or other factors outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to contact you and provide an updated estimated delivery date.

6. Delivery Inspection

Please inspect your furniture carefully when it is delivered.

If you notice visible damage, an incorrect item, or a significant issue, please notify our delivery team immediately and contact us within 48 hours of delivery.

Photographs or videos may be requested to help us evaluate the issue.

7. Incorrect Delivery Information

VELUTO EG is not responsible for delays or additional delivery costs caused by incorrect or incomplete information provided by the customer, including an incorrect address or unavailable contact information.

If a second delivery attempt is required due to circumstances attributable to the customer, additional delivery charges may apply.

8. Delivery Acceptance

Someone must be available at the agreed delivery address to receive the order unless another arrangement has been confirmed with VELUTO EG in advance.

If the customer is unavailable at the agreed delivery time, we may need to reschedule the delivery.

Additional charges may apply for a rescheduled delivery where the original delivery attempt was unsuccessful due to the customer's circumstances.

9. Contact Us

If you have any questions regarding delivery, shipping, or installation, please contact us:

Email: info@velutoeg.com

Please include your order number and delivery location when contacting us about an order.