Contact information
Contact Information
Business Name: VELUTO EG
Email: info@velutoeg.com
Phone: +20 128 652 8817
Country: Egypt
Website: velutoeg.com
VELUTO
MAISON DE MOBILIER
MAISON DE MOBILIER
Furniture with presence.
Timeless forms. Exceptional materials. Designed for spaces that speak without words.
DISCOVER THE COLLECTION ↗VELUTO
About VELUTO
VELUTO is an online furniture design studio combining contemporary design, craftsmanship, and carefully selected materials to create pieces designed for different spaces and lifestyles around the world.
01
Our Presence
Our headquarters are located in Dubai, with offices in Paris and Cairo, where we manage design, product development, and the customer experience.
02
How We Work
We operate as an Online Design Studio, where VELUTO products are designed and developed by our team and then manufactured in collaboration with selected manufacturing partners and factories around the world.
The manufacturing location and production partner are selected according to the customer's country and delivery location. This allows us to coordinate production locally while maintaining VELUTO's standards of design, quality, and execution.
From design and material selection to manufacturing and delivery, every step is carefully managed as part of the VELUTO experience.
Designed by VELUTO.
Crafted where you are.
INFORMATION
Frequently Asked Questions
Everything you need to know about VELUTO, our process, customization, manufacturing, and orders.
How can I place an order? +
Orders can be placed entirely online through the VELUTO website, or by contacting our support team.
Can I choose the color and fabric? +
Yes. VELUTO creates furniture specifically for you.
Our team can help you select colors, fabrics, comfort preferences, product details, dimensions, and other specifications.
Can I customize the size or design? +
Yes, absolutely.
Our furniture can be customized according to your space, preferences, and design requirements.
How does the 70% deposit work? +
A 70% deposit of the total product price is required to begin manufacturing.
The remaining 30% is paid upon delivery and installation.
How long does production take? +
Production time varies depending on the design, materials, customization, and complexity of each order.
The estimated production timeframe will be communicated before manufacturing begins.
Where is my order manufactured? +
VELUTO works with selected manufacturing partners around the world.
Manufacturing is coordinated according to the customer's country and delivery location.
How is delivery arranged? +
Delivery and installation are arranged individually according to the customer's location, product requirements, and country of delivery.
Do you offer international delivery? +
Yes, absolutely.
VELUTO serves customers internationally, with manufacturing and delivery coordinated according to the customer's location.
Can I see the available colors and fabric options? +
Yes.
Our team can arrange a consultation where you can explore available fabrics, colors, and material options.
What materials are used in the product? +
Materials vary depending on the product and its specifications.
Fabrics, finishes, and construction details are selected according to the approved design.
Can I request a custom design? +
Yes, absolutely.
VELUTO specializes in creating furniture tailored to individual spaces and preferences.
Can I contact VELUTO before placing an order? +
Yes.
Our team is available to assist with product details, customization, materials, colors, and the ordering process.
How can I track my order? +
Order updates can be provided through email, WhatsApp, or your VELUTO website account.
What happens after I place my order? +
A member of the VELUTO team will contact you to review and confirm the relevant details.
Manufacturing begins after the approved specifications have been confirmed.
What is your return and exchange policy? +
For made-to-order furniture, the return and exchange policy is subject to the specific terms of your order.
If you receive your product and need to report an issue, please contact our team within 14 days of receiving the product.